Privacy Policy

Pro Automotive Repair ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect when you use our website at proautosachse.com or interact with our shop, how we use that information, and the choices you have.

1. Information We Collect

We collect information in a few different ways:

Information you provide directly

• Contact form: your name, email address, phone number, vehicle details, and the message you send us.
• Email subscriptions: your email address when you sign up for our specials list.
• Service visits: your name, contact information, vehicle identification, and the details needed to perform requested repairs.

Information collected automatically

• Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Cookies and similar technologies: small data files that remember your session and help the site work properly.
• Bot protection: we use Google reCAPTCHA on our contact form, which may collect device and behavioral data under Google's terms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and appointment requests.
• Perform and document repair services on your vehicle.
• Send service reminders, follow-ups, and invoices.
• Send promotional email specials and updates if you've subscribed.
• Operate, secure, and improve our website.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share limited information only with trusted service providers who help us operate our business, and only as needed to provide their service. These include:

• Mailgun — to send contact form notifications, service emails, and promotional newsletters.
• Google — for reCAPTCHA (bot protection) and map embeds.
• DigitalOcean — our website and database hosting provider.
• Parts suppliers and warranty administrators — when necessary to fulfill a repair or warranty claim on your vehicle.

We may also disclose information when required by law, to enforce our Terms, or to protect the rights, property, or safety of Pro Automotive Repair, our customers, or the public.

4. Email Marketing

We send promotional emails (specials, seasonal maintenance reminders, announcements) only to customers who have opted in by subscribing on our website or in the shop. Every promotional email we send includes an unsubscribe link, and you can opt out at any time. Transactional messages — such as a reply to your contact form submission or an invoice — are not considered marketing.

5. Cookies

Our website uses cookies and similar technologies to keep your session active, remember preferences, and gather basic usage statistics. Most browsers let you refuse or delete cookies through your settings. If you disable cookies, some parts of the site may not function correctly.

6. Data Retention

We keep customer and vehicle service records for as long as needed to support warranty claims, tax and accounting requirements, and legitimate business purposes. Email subscriber records are kept until you unsubscribe. Contact form submissions are retained while they remain useful for follow-up and business records.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold — including encrypted connections (HTTPS), restricted access to customer records, and secure hosting. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access — request a copy of the personal information we have about you.
• Correct — ask us to fix inaccurate information.
• Delete — ask us to delete personal information, subject to records we must legally retain.
• Opt out — unsubscribe from marketing emails at any time.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Sites

Our website links to third-party sites (social media, review sites, map providers). Those sites have their own privacy policies, and we are not responsible for how they handle your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be communicated through the website or, where appropriate, by email.

12. Contact Us

Questions about this Privacy Policy or your information? Get in touch: